Are you encountering an error while trying to adjust the frequency on your VVDI Benz BE Key? If your Xhorse Key Tool Plus Pad displays the “Failed to open device IR reader” message, follow these diagnostic steps to identify the cause.
Solution:
Step 1: Test the BE Key Read Function
Attempt to read VVDI BE key information via the IR port.
Step 2: Check the Results
- If the device cannot read the key info: This indicates that the hardware’s IR sensor is likely malfunctioning or damaged.
- Result: Unfortunately, this is a hardware-level issue that requires professional repair. Please contact your dealer or Xhorse technical support for help.
Tech support:
Whatsapp/Wechat(Lucy): +86 15387077565
Email: sales@xhorseshop.co.uk
Skype: xhorseshop.co.uk
www.xhorseshop.co.uk
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